FAQ

Ordering

How do I place an order?
Add anything to your cart and check out securely through Shopify — no account needed, though creating one makes tracking past orders easier.

Can I change or cancel my order after placing it?
Reach out as soon as you can. Orders move fast once placed, so we can't guarantee changes after fulfillment starts — but we'll always try.

Do you offer discounts?
Join our email list for a welcome discount, and check the homepage for anything currently running.

Shipping

How long does shipping take?
Processing typically takes 2–5 business days. Delivery time after that varies by product and destination — exact estimates show at checkout and on each product page.

Do you ship to the United States?
Yes — Canada's our home base, US shipping is fully available too.

How do I track my order?
You'll get a tracking link by email once it ships. You can also check status anytime on our Track My Order page.

Do you offer free shipping?
Yes — on qualifying orders over $75 CAD. Full details on our Shipping Policy.

Returns & Refunds

What's your return policy?
30 days from delivery, unused, original condition. Full details (and exceptions) on our Returns Policy.

How do I start a return?
Hit up our Contact page with your order number — we'll walk you through it.

When will I get my refund?
Processed within a few business days of us receiving your return, straight back to your original payment method.

Products

Are your product descriptions accurate?
Yes — every word on Britehom is written and reviewed by our team, never copy-pasted from a supplier listing.

What if my item arrives damaged or wrong?
Send us a photo and your order number — we'll make it right, your choice of replacement or refund.

Account & Support

Do I need an account to order?
Nope — but having one makes tracking and future checkouts faster.

How do I contact Britehom?
Head to our Contact page — we aim to reply within 1–2 business days.