Refund policy
Refund & Returns Policy
Last Updated: August 30, 2026
We want you to be satisfied with your Britehom purchase. This policy explains when and how returns, refunds, replacements, and exchanges may be handled.
1. Return Period
Unless a different return period is stated on the applicable product page, Britehom accepts eligible return requests within 30 days of delivery.
To be eligible for a return, an item should generally be:
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Unused
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In its original condition
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In its original packaging, where applicable
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Accompanied by the order number or other proof of purchase
Certain products may have different return requirements because of their nature. Any applicable restrictions will be communicated on the relevant product page.
2. How to Request a Return
Before sending an item back, contact:
Please include:
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Your name
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Order number
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Product you want to return
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Reason for the return
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Photos, if applicable
Do not send a product to an address obtained from an unrelated source. We will provide the appropriate return instructions when your return request is approved.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, contact us at:
Please contact us within 7 days of delivery where reasonably possible and include:
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Your order number
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A description of the issue
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Clear photographs of the item and packaging, where applicable
Depending on the circumstances, we may provide a replacement, refund, or other appropriate remedy.
For products that arrive damaged, defective, or incorrect due to an issue attributable to Britehom or our fulfillment process, we will not require you to pay return shipping where applicable.
4. Non-Returnable Items
Some products may not be eligible for return because of their nature, including certain:
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Hygiene-related products
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Personal-use products
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Opened consumable or replaceable items
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Products that cannot reasonably be resold after use
Any product-specific return restrictions will be disclosed on the applicable product page.
5. Return Shipping
Unless an item is damaged, defective, incorrect, or otherwise covered by an applicable legal remedy, return shipping costs may be the responsibility of the customer.
Return instructions will be provided when your return request is reviewed.
6. Refunds
Once an eligible returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.
7. Partial Refunds
In certain circumstances, a partial refund may be appropriate where an item is returned in a condition that does not meet the applicable return requirements, to the extent permitted by law.
8. Exchanges
If you need a different product or variant, contact us at support@britehom.com.
Depending on product availability and the circumstances of the request, we may offer an exchange, replacement, refund, or another appropriate solution.
9. Late or Missing Refunds
If you have been notified that a refund was processed but you have not received it, first check your bank or payment provider.
If the refund still does not appear after the applicable processing period, contact:
10. Consumer Rights
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded or restricted under applicable Canadian, U.S., provincial, state, or other applicable law.
11. Contact
Questions about returns or refunds:
Britehom reserves the right to update this policy when necessary. The current version will be posted on our website.