Shipping policy
Shipping Policy
Last Updated: August 30, 2026
At Britehom, we want your shopping experience to be simple and transparent. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when purchased through britehom.com.
1. Order Processing
Orders are typically processed within 2–5 business days after payment has been successfully received.
Processing times may occasionally be longer during holidays, promotional periods, product launches, or periods of unusually high order volume.
If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.
2. Shipping Times
Shipping times vary depending on:
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The product purchased
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Your delivery location
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The fulfillment location
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Carrier availability
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Customs processing, where applicable
Estimated shipping times are displayed on the applicable product page and/or during checkout when available.
Important: Estimated delivery dates are estimates and are not guaranteed delivery dates.
3. Orders Shipped Separately
Because Britehom products may be fulfilled through our third-party fulfillment partner, Tradelle, products purchased in the same order may sometimes be shipped separately.
You may therefore receive multiple packages and separate tracking numbers for one order.
You will not be charged additional shipping simply because your order is shipped in multiple packages unless the shipping terms presented to you at checkout specifically state otherwise.
4. Shipping Rates
Shipping charges are calculated and displayed at checkout based on the products in your order and your delivery destination.
Any free-shipping promotions or minimum-order requirements will be clearly communicated on our website or at checkout.
5. Order Tracking
Once your order has shipped, we will send tracking information to the email address provided during checkout, when tracking information is available.
You may also use our Track My Order page to check the status of your shipment.
6. Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact:
Please include your:
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Full name
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Order number
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Email address used for the order
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Tracking number, if available
We will investigate the shipment with our fulfillment and shipping partners and help determine the appropriate next step.
7. Lost or Missing Packages
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, building management, neighbors, and the carrier's delivery information.
If you still cannot locate your package, contact us at support@britehom.com so we can investigate.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an order has not yet shipped and you notice an error in your address, contact us as soon as possible at support@britehom.com.
We will make reasonable efforts to correct the information before shipment, but we cannot guarantee that changes can be made after an order has entered processing.
9. Canada and United States
Britehom currently ships to customers in Canada and the United States.
For shipments crossing international borders, delivery may be affected by customs clearance, carrier delays, or other circumstances outside Britehom's direct control.
Any applicable duties, taxes, or customs charges will be handled according to the terms presented at checkout and applicable law.
10. Contact Us
For questions about shipping or an existing order:
For general inquiries:
Britehom reserves the right to update this Shipping Policy when necessary. The current version will always be posted on our website.